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GENERAL CONDITIONS

This website represents an on-line reservation system for direct reservations of serviced apartments for rent. The specified rental prices for each apartment are in Euro, respectively per night, per week and per month.

The rental price for separate overnight stays or for up to a 1 month period of stay /short term rental/ includes the utility expenses for electricity, water, as well as, where available, for central heating, internet, cable television, security system etc. For more than 1 month rental periods other rules are applicable, for which the client will be informed additionally upon request. These rules are described in details in the rental contract, which the client signs upon check in.

The rental price includes cleaning with change of bed linen and towels every 3 days of the stay. Additional cleaning upon demand is subject to an extra charge; information for the ‘additional cleaning’ fee for each apartment can be supplied upon request.

Clients leave /check-out/ till 12h00 on the day, following the last night of the stay. Clients check in after 14h00; only in some cases, at discretion solely of Rents.bg, clients can check in earlier.

 

WORKING HOURS

Monday to Friday    09h00 to 18h00
Saturday 10h00 to 14h00

 

OPTIONAL SERVICES

If the client requires, Rents.bg can arrange a pick-up service upon arrival at the airport, bus station or railway station. The pick-up should be confirmed by Rents.bg before the arrival.  

Rents.bg also offers the following additional services: transfer and accommodating in an apartment outside the borders of the city; extra cleaning upon request; dry cleaning and ironing.

Information about the costs of these services, as well as about the compensation due for engaging the staff of Rents.bg in non working hours /before 09h00 and after 18h00/, can be received upon request.

 

SENDING A RESERVATION INQUIRY

The reservation inquiry is made by filling the reservation form on the website. Inquiry can be sent about a particular apartment or about a concrete apartment feature /location, start/end date of the stay, duration of stay, number of persons etc/.

 

RESERVATION

Reservations are accepted only if made by persons of legal age.
Full information about acceptance and confirmation of reservations is sent in addition by e-mail.

 

DAMAGE DEPOSIT

On check in a damage deposit should be paid, to be used for the repairs of possible damages, caused during the stay. The deposit is refunded in full in case no damages are stated on check out. If damages are stated to be caused, they are repaired to the expense of the client and the cost of the repair is deducted from the amount of the damage deposit.

More information about the amount of damage deposit for the various apartments can be received upon request.

 

CHECK IN

One of our representatives will wait for the client in the office of Rents.bg. In case the client will be late more than 30 minutes than the arranged time for the meeting, he should call and notify of the delay. Clients check in after 14h00 only in some cases, solely at discretion of Rents.bg, check in can be done earlier. If the client does not appear on the arranged day for checking in without a prior notification, his reservation is considered cancelled and the reservation deposit remains in favour of Rents.bg.

On check in the client signs a rental contract and an acceptance-delivery protocol, specifying the state of the furniture and equipment in the property.

The client gets one set of keys for the apartment.

Please ask for more information if you would like to be picked up by one of our representative on your arrival, driven to the apartment of your choice and accommodated.

 

CHECK OUT

Clients should organize their departure well in advance and they should leave the apartment till 12h00 on the day, following the last night of the stay. In case of delay, there will be a fee to the amount of 50 % from the rental price for one night, which will be deducted from the damage deposit. If the client has still not left the apartment till 16h00 on the day, following the last night of the stay, he will be charged twice the amount of the rental price per night.
If any damages caused, the amount for the repair is deducted from the damage deposit, or, if necessary, remains in full in favour of Rents.bg.

 

RIGHTS AND OBLIGATIONS OF THE CLIENT

All apartments on the website are designed to be used for tourist, holiday or business visits, and cannot be used with commercial purpose by the clients. The apartments can be neither sub rented, nor reconstructed. No animals or birds are allowed in the apartments without the prior permit of Rents.bg. Any loud activities or disturbances, caused to the other inhabitants in the building, are intolerable. It is absolutely forbidden to bring in, keep and use inflammable, explosive or toxic materials in the apartments or buildings. The client is obliged to take the care of the good landlord for the apartment and the equipment in it. The client shall immediately notify Rents.bg for any damages caused to the apartment, furniture or equipment in it. The client is obliged to return the possession over the apartment and the equipment in it, in the same condition they were when he checked in. The loss or replacement of keys, electronic cards or remote controls is to the expense of the client. The client will be charged for any minor or groundless calling of a representative of Rents.bg, and any such amounts will be deducted from damage deposit. If stated by Rents.bg that more than the allowed number of persons are accommodated in the apartment, Rents.bg is entitled to terminate the rental contract before expiry of its term and to remove immediately the client away from the property, retaining all amounts paid by the client till that moment.

The client is obliged to observe the internal order rules, established for the building, where the apartment is located. In case of breach of the rules, established by Rents.bg, or of the internal order rules for the respective building, Rents.bg is entitled to terminate the rental contract before expiry of its term and to remove immediately the client away from the property, retaining all amounts paid by the client till that moment.

In case the client intends to extend his stay, he should notify Rents.bg not less than 24 hours before the end of the initial rental period. Rents.bg reserves the right to refuse prolongation of the rental period, should there be another reservation confirmed for the same apartment. In that case, the client will be offered to occupy another apartment.

Each client signs a rental contract upon check in, containing detailed description of his rights and obligations.

 

CANCELLATION POLICY

A reservation already confirmed can be cancelled by the client by sending a fax or e-mail to Rents.bg. The cancellation produces its action only if confirmed by Rents.bg. The cancellation of a reservation made more than 30 days before the check in date leads to retaining of 50 % of the reservation deposit. The cancellation of a reservation made less than 30 days before the check in date leads to retaining the full amount of the reservation deposit.

Rents.bg is entitled to cancel a reservation only in extraordinary occasions. The client will be offered to be accommodated in another property with similar features, and if he refuses, he will be refunded all amounts paid by him till that moment.

 

DISCLAIMER

Rents.bg cannot be held responsible for any damages or omitted benefits, nor for any possible harm, theft, loss, damage, injury, caused to the client or to his possessions during the stay. Each client bears full responsibility as for keeping and taking care of his personal belongings.

Rents.bg cannot be held responsible for the results from circumstances or events beyond his control – accidental events, compelling force, actions or lack of such actions by third parties, including landlords of the apartments, etc.

Though the team of Rents.bg pays attention that the information of the website is up to date and correct, Rents.bg does not give any guarantees that the information on the website is complete and authentic, as well as Rents.bg is not bound with any terms for the update of the information, nor Rents.bg can be held responsible for any of the above not taken place.

 

ACKNOWLEDGEMENT AND CONSENT

By making a reservation the client is considered to have read, accepted and agreed with the terms and conditions stated above. Once having accepted the terms and conditions, the client is obliged to abide by these rules and to comply with them.

 

PERSONAL INFORMATION PROTECTION

Rents.bg is entitled to gather and use the personal information of the website visitors, only in the case when the respective visitor would like to make a reservation. Such personal information is accumulated by filling the reservation form on the website and entering data in the specified fields. The accumulated personal data is necessary and will be used only with regards to providing the services, chosen by the visitor, which are offered on this website.
Rents.bg reserves the right to commit the gathered personal information in particular cases, for instance when the information is required by persons, institutions or officials, authorized to demand it, or by persons, or entities, connected to Rents.bg in performing its activity or collaborating with them.
By accepting the present terms and conditions it is considered that the client agrees his personal information to be processed for the purposes of performing the services, provided via this website.
The client has the right to check his personal data, gathered through the website. To do this it is necessary that the client sends an e-mail to info@rents.bg. The client has the right to demand his personal information to be altered or erased.

 

APPLICABLE JURISDICTION

As for the unsettled with the present terms and conditions matters, the acting legislation of the Republic of Bulgaria should be applied.

 

ALL RIGHTS RESERVED

This website is created by the idea and is operated by its owner Progressive Investments Ltd. The full information, published here, including, but not only, texts, pictures, graphic images, are possession of the owner of the website and/or the persons, who the latter collaborates with in connection to performing the services, provided via this website. Except if there is an explicit written consent by the owner of Rents.bg for any such use, any copying, amendment or reproduction etc., of a particular part or of the full content of the website, is absolutely forbidden and will be pursued by the law.

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